play exchange
play exchange
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This app is available for your device
play exchange
This app is available for your device
Contact
+91 1571023990
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the play exchange?
To log in, open the app and enter your registered mobile number to verify the OTP. This will securely log you in, eliminating the need for a password or email. The mobile number verification method provides a convenient and easy way to access your account.
Q2: What should I do if I am not getting OTP?
To start, verify your internet connection and wait for a strong signal. If you still don't receive the OTP, wait a bit longer before seeking help. You can reach out to the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To access your account, try logging in with your active number. If the number has changed, submit your updated KYC (Know Your Customer) details to customer support via email to facilitate account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once installed, you should be able to log in and play the updated app without any problems. This should resolve any compatibility issues and ensure a smooth gaming experience.
Q1: What is the minimum withdrawal amount in the play exchange?
In this app, the minimum withdrawal amount is Rs. 100, which is higher than other apps. You can only withdraw the money you've earned from gaming, not the bonus amount. This restriction applies to all withdrawals from the app.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that all your Know Your Customer (KYC) details are completed and submitted through the app. This includes saving your Aadhar card, UPI (Unified Payments Interface) information, and all relevant bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services allow the process to be completed within 30 minutes to 3 hours. However, payment processing may be delayed at times, requiring a wait of up to 24 hours. This delay can sometimes slow down the overall process.
Q4: Why is the bonus balance not being withdrawn?
The bonus earnings can only be used within the gaming platform and cannot be withdrawn by others. You are free to withdraw the funds you've earned from playing games using the bonus amount. The bonus earnings themselves, however, remain non-withdrawable.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings. If your withdrawal is failing, don't worry as the funds will be added to your wallet account within 24 hours. If the issue persists, contact their care centre for assistance.
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